B999 Privacy Policy – How We Collect and Protect Your Personal Data

1. Introduction

This Privacy Policy applies to all members and visitors of the b999 platform, accessible at b999.bar. It describes how b999 collects, processes, stores, and protects personal data in connection with the operation of the platform and the provision of services to registered members in Bangladesh and elsewhere.

By registering an account on b999 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the b999 Terms and Conditions, which govern the overall use of the platform.

If you have questions about how your data is handled, or if you wish to exercise any of your data rights, you can contact the b999 support team at the email address listed at the bottom of this page.

2. Data We Collect

B999 collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third-party verification services. The categories of data we collect include:

Category	Examples	When Collected
Identity data	Full name, date of birth, gender	During registration or verification
Contact data	Email address, phone number	During registration
Verification data	Government-issued ID, proof of address	When identity verification is requested
Financial data	Payment method details, transaction history	When deposits or withdrawals are made
Usage data	Login times, pages visited, games played, session duration	Automatically during platform use
Device data	IP address, browser type, operating system, device identifiers	Automatically during platform use
Communications data	Support messages, feedback submitted	When you contact b999 support

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless this is strictly required by law or for responsible gaming purposes, such as processing a self-exclusion request.

3. How We Use Your Data

B999 uses the personal data it collects for the following purposes:

• To create and manage your member account on the b999 platform.
• To verify your identity and confirm that you meet the 18+ age requirement before granting access to the platform.
• To process deposits, withdrawals, and other financial transactions associated with your account.
• To provide customer support and respond to enquiries submitted through the support channel.
• To monitor platform activity for fraud prevention, security purposes, and to detect potential breaches of the Terms and Conditions.
• To comply with legal and regulatory obligations applicable to the operation of the platform.
• To support responsible gaming measures, including processing self-exclusion requests and monitoring for signs of problematic gaming behaviour.
• To send service-related communications, such as account notifications or updates to platform policies.

B999 does not use your personal data for unsolicited marketing communications without your explicit consent. If you have opted in to receive platform updates or notifications, you may withdraw that consent at any time by contacting support.

4. Legal Basis for Processing

B999 processes your personal data on the following legal bases depending on the purpose of processing:

• Contract performance: Processing necessary to fulfil the agreement between you and b999, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws, including age verification and anti-fraud requirements.
• Legitimate interests: Processing carried out for the legitimate operational interests of b999, such as platform security, fraud detection, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Where you have given explicit consent for a specific processing activity, such as receiving optional communications.

5. Data Sharing

B999 does not sell your personal data to third parties. We may share your data with trusted third-party service providers who assist in the operation of the platform, including payment processors, identity verification services, and technical infrastructure providers. These parties are permitted to use your data only for the specific purpose for which it was shared and are required to handle it securely.

B999 may also disclose personal data where required to do so by law, by a court order, or by a regulatory authority. In such cases, we will disclose only the minimum data necessary to comply with the legal requirement.

If b999 undergoes a business restructuring or transfer of ownership, member data may be transferred as part of that process. In such an event, members will be notified in advance where reasonably practicable.

6. Data Retention

B999 retains personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with applicable legal requirements. The specific retention period for different categories of data depends on the nature of the data and the purpose for which it was collected.

Financial transaction records are typically retained for a longer period to comply with legal obligations. Usage data and communications data may be retained for a shorter period unless required for an ongoing investigation or dispute resolution.

When data is no longer required and there is no legal basis for retaining it, b999 will securely delete or anonymise it. If you request deletion of your account, we will process that request in accordance with our retention obligations and confirm the outcome to you.

7. Cookies and Tracking

When you visit b999.bar, the platform may place cookies or similar files on your device. These are small text files that help the platform recognise your browser, maintain your login session, and remember certain preferences. B999 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as staying logged in.
• Functional cookies: Used to remember your preferences and settings within the platform.
• Analytics cookies: Used to collect anonymised data about how members use the platform, helping us identify areas for improvement. This data does not identify individual users.

B999 does not use cookies to serve third-party advertising or to track your activity across other websites. You can manage cookie preferences through your browser settings. Note that blocking essential cookies will prevent you from using certain parts of the platform.

8. Data Security

B999 takes the security of member data seriously and implements technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, and regular security reviews.

While b999 takes reasonable steps to protect your data, no online platform can guarantee absolute security. Members are also responsible for keeping their own account credentials secure. If you believe your account has been compromised, contact b999 support immediately at [email protected].

In the event of a data breach that is likely to result in a risk to your rights or freedoms, b999 will notify affected members in accordance with applicable legal requirements.

9. Your Rights

As a member of the b999 platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data b999 holds about you.
• Right to rectification: You may request that inaccurate or incomplete data be corrected.
• Right to erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to restriction: You may request that processing of your data be restricted in certain circumstances.
• Right to data portability: Where applicable, you may request that your data be provided in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact b999 support at [email protected] with your request. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

10. Children and Minors

B999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. The platform requires all members to confirm their age during registration, and identity verification may be requested at any time to confirm that a member meets the 18+ requirement.

If b999 becomes aware that personal data has been collected from a person under 18, that account will be suspended immediately and the associated data will be deleted as soon as reasonably practicable. If you believe a minor has registered on the platform, please notify us at [email protected] so we can investigate promptly.

Parents and guardians in Bangladesh are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. Responsible gaming starts with ensuring that only eligible adults participate.

11. Changes to This Policy

B999 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data practices. When material changes are made, the "last updated" date at the top of this page will be revised.

We encourage members to review this page periodically. Continued use of the b999 platform after an updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data right, or need to report a privacy concern, please contact the b999 support team by email. Our support address is listed in the footer of this page. Please include your registered account email and a clear description of your request so we can assist you efficiently.

For responsible gaming support or account self-exclusion requests, please visit the Responsible Gaming page for guidance and available tools.